Return & Exchange Policy

ZARFIA — Return & Exchange Policy

Last Updated: August 2026

At ZARFIA, we want every order to reach you in the condition it was intended. Please review the following policy before requesting a return or exchange.

Damaged, Leaking or Incorrect Product

If you receive:

  • A damaged product

  • A leaking perfume bottle

  • An incorrect fragrance

  • An incorrect item or size

  • A product with a manufacturing or packaging defect

please contact ZARFIA within 48 hours of receiving your order.

To help us review the issue, please provide:

  • Your order number

  • Clear photos of the parcel

  • Clear photos or video of the damaged or incorrect product

  • A short description of the issue

Once the claim is reviewed and approved, ZARFIA may offer an appropriate replacement, exchange or other resolution depending on the case.

Opened or Used Perfumes

Due to the personal-use nature of fragrance products, opened, sprayed or used perfumes cannot normally be returned or exchanged because of personal scent preference.

Perfume develops differently depending on skin chemistry, environment and individual taste.

This is one of the reasons ZARFIA offers Discovery Sets, allowing customers to experience different fragrances before purchasing a full-size bottle.

Change of Mind

Returns or exchanges are not accepted simply because:

  • You changed your mind

  • You no longer want the fragrance

  • You personally do not like the scent

  • The fragrance smells different from what you expected

  • You ordered the wrong fragrance by mistake

Please review the product details carefully before placing your order.

Unopened Products

An unopened and unused product may be considered for exchange at ZARFIA's discretion.

The product must:

  • Be completely unused

  • Remain sealed where applicable

  • Be in its original packaging

  • Be in resalable condition

  • Show no signs of damage or misuse

Any applicable return shipping or re-delivery charges may be the customer's responsibility unless the issue was caused by ZARFIA.

Discovery Sets

Because Discovery Sets contain tester fragrances intended for personal sampling, opened or used Discovery Sets are not eligible for return or exchange due to scent preference.

If your Discovery Set arrives damaged, leaking, incomplete or incorrect, contact us within 48 hours with supporting photos or video.

Order Refusal & Failed Delivery

Customers are requested to accept confirmed Cash on Delivery orders.

Repeated refusal of confirmed orders, false information or avoidable failed deliveries may result in restrictions on future Cash on Delivery orders.

Refunds

Where a refund is approved, the refund method and processing details will be communicated by the ZARFIA support team.

Original shipping charges may not be refundable unless the return is due to an error by ZARFIA or an eligible damaged/incorrect-product claim.

Important

Please do not send any product back without first contacting ZARFIA and receiving return or exchange instructions.

Items returned without prior approval may not be accepted.

Contact Us

For return or exchange assistance, contact ZARFIA:

WhatsApp / Phone: 0337-4935000
Email: help@zarfia.com

Please include your order number when contacting support.